Job Introduction
Looking for an administration role where organisation, customer service and attention to detail really make a difference?
Join Agincare, an ever-growing, family-owned business with 40 years of experience caring for people, supporting communities and investing in our teams.
As a Sales Operations Administrator, you'll play a key role in supporting the customer journey from initial enquiry through to service commencement. You'll work closely with clients, families, operational teams and professional stakeholders, ensuring documentation, records and communications are managed accurately and efficiently.
This is a varied role where you'll combine administration, customer service, data analysis and coordination skills to help deliver an exceptional customer experience while supporting business performance.
No two days are the same. You'll be handling customer enquiries, coordinating documentation, supporting funding and referral processes, analysing data and ensuring records are maintained to the highest standard.
You'll need strong organisational skills, excellent attention to detail, confidence communicating with a range of stakeholders and a proactive approach to problem-solving.
How you'll make an impact daily:
- Coordinate and obtain outstanding documentation, contracts and funding approvals
- Provide professional support to clients, families and external stakeholders
- Maintain accurate and up-to-date records across company systems
- Monitor enquiry progression and service commencement timelines
- Work closely with operational teams to ensure a seamless customer journey
- Support funding applications, referrals and private care enquiries
- Produce reports and analyse data to support business performance
- Identify delays, escalate issues and ensure actions are completed promptly
- Organise and manage incoming and outgoing correspondence
- Maintain office supplies, brochures and administrative records
- Attend meetings, prepare documentation and record meeting minutes
- Ensure GDPR compliance and the secure handling of confidential information
- Share ideas and support continuous service improvement
What you'll bring:
You don't need previous care experience. What matters most is that you are:
- Highly organised with excellent attention to detail
- Confident using Microsoft Office, including Word, Excel and Outlook
- A strong communicator, both verbally and in writing
- Professional, customer-focused and approachable
- Able to manage multiple priorities and meet deadlines
- Proactive and solutions-focused
- Comfortable working independently and as part of a team
- Skilled at building positive relationships with colleagues and stakeholders
- Adaptable and flexible in a fast-paced environment
- Committed to providing high-quality customer service
Essential Requirements
- Minimum of 3 GCSEs at Grade A-C (or equivalent), including English and Mathematics
- Experience in an administrative, office-based or customer service environment
- Experience managing documentation, records or contractual paperwork
- Experience communicating with customers by telephone and email
- Strong IT literacy and organisational skills
Desirable Requirements
- Business Administration qualification or equivalent
- Experience within health and social care or another regulated environment
- Experience supporting sales or operational teams
- Experience using CRM systems
- Knowledge of GDPR, healthcare administration or care funding processes
- Understanding of the customer journey within health and social care services
What we'll offer you:
- Competitive salary dependent on experience
- Blue Light Card discounts
- NHS employee discounts
- Employee Assistance Programme
- Ongoing training and development opportunities
- Career progression opportunities across the Agincare Group
- Supportive and collaborative working environment
- Access to employee rewards and recognition schemes
- Generous annual leave entitlement
- Pension scheme
About Agincare:
Agincare is proudly celebrating 40 years of caring for communities. As a rapidly growing, family-owned care provider with close to 6,000 team members and expanding every day, we continue to strengthen our services through recent care home developments and the launch of our new not-for-profit Children's Services.
Today, Agincare is one of the UK's largest care providers, delivering care and nursing homes, home care, extra care, supported living and live-in care across more than 170 locations throughout England.
As a signatory of the Care Leaver Covenant, we are committed to supporting care leavers by guaranteeing either an interview or an informal career conversation. We are proud to support the Armed Forces community through our alliance, offering guaranteed interviews to service leavers and members of the military community.
All of our services are regulated by the CQC and Agincare is proud to be an equal opportunities employer, welcoming applications from individuals of all backgrounds and experiences. At present, we are unable to offer visa sponsorship.
As care is always in high demand, we have a wide range of exciting opportunities available. If this particular role isn't the right fit for you, we encourage you to explore our other vacancies at www.agincare.com/careers.
Agincare