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Operations Support Manager in Portland at Agincare

Date Posted: 8/8/2018

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Job Description

Job Title: Operations Support Manager

Area: Portland / Region: Dorset

Basic Salary: £28K - £34K


Job Description

Role:                    Operations Support Manager

Location:              Head Office Portland, Dorset (with an expectation to travel to regional offices when necessary.)

Salary:                   £28000-£34000

Hours:                   40 Per Week


At Agincare Live-in Management Services we work alongside our three Operational Companies (South West England, South East England and Central England) who themselves work in partnership with Care Commissioning Groups, Local Authorities, families and next of kin to provide excellent levels of care to our clients across the UK.  We consistently achieve this through recruiting passionate and committed staff that share our values and understand the needs, concerns and expectations of clients and colleagues alike.  This ongoing success has created further opportunity to recruit an Operations Support Manager to our team! 

The purpose of the role is to act as the key operational support link between Agincare Live-in Management Services and our three Operational Companies by assisting the Registered Managers of those companies to maximise operational effectiveness and ensure the highest standards of care delivery. You will report directly into the Managing Director and will have line management responsibility for the small operational support team.

Responsibilities include (but are not limited to):

  • Complete Quarterly Audits for the Managing Director on all regional companies ensuring quality processes are understood and followed.
  • Project lead for the embedding of operational change (e.g. field IT solutions)
  • Supporting the Registered Managers in preparations for CQC Inspections and continuous improvement
  • Working with the Registered Managers and Business Development Department to foster the skills and practises required for organic local business growth.
  • To line-manage Operational Support Staff and design with the Registered Managersthe induction of new Operational Staff across the 3 Operational Companies.
  • To work within the structure of the Health and Social Care Act 2008 (Regulated Activity) Regulations 2014 and the Fundamental Standards.

Job Requirements

The successful candidate will need as a minimum to be:

  • Able to demonstrate sound knowledge of the care sector and regulatory framework
  • Experienced in care planning and risk assessing
  • Computer literate and able to learn new Care Management software in a timely manner.
  • Highly self-motivated and driven
  • Prepared to travel between each Operational Company across the UK on a regular basis

An opportunity exists, for the right candidate, to ascend to the Board of Directors in due course as the Operations Support Director with a salary review commensurate with that position.