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Operational Support Manager in Portland at Agincare

Date Posted: 10/4/2018

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Job Description

Job Title: Operational Support Manager

Area: Portland / Region: Dorset

Basic Salary: £30K - £40K DOE


Job Description

Role: Operational Support Manager

Location: To be negotiated for the right candidate  - company offices in Dorset/ Nottingham or Woking base with weekly UK Travel between companies required.  Full network of Agincare Group Offices throughout UK can provide flexible working arrangements.

Salary:  £30K - £40K DOE for Manager (to be reviewed once a Directorship is achieved)

Hours: 40 Per Week

Are you passionate about care?  Are you organised and determined to make a difference? Are you able to help others achieve their potential? Are you a driver for improvement?  Would you want to part of a growing company within a family owned successful business that has been established for over 30 years?

At Agincare Live-in Management Services we work alongside our three Operational Companies (South West England, South East England and Central England) to provide excellent levels of care to our clients across the UK. The purpose of the role is to act as the key operational support link between Agincare Live-in Management Services and our three Operational Companies by assisting the Registered Managers of those companies to maximise operational effectiveness and ensure the highest standards of care delivery. You will report directly into the Managing Director and will have line management responsibility for the small operational support team and day-to-day strategic oversight of operational delivery.

Responsibilities include (but are not limited to):

  • Drive a continuous improvement culture across the three operational companies
  • Complete Quarterly Audits for the Managing Director on all regional companies ensuring quality processes are understood and followed.
  • Project lead for the embedding of operational change (e.g. field IT solutions)
  • Supporting the Registered Managers in preparations for CQC Inspections
  • Working with the Registered Managers and Business Development Department to foster the skills and practises required for organic local business growth.
  • To line-manage Operational Support Staff and design with the Registered Managers the induction of new Operational Staff across the 3 Operational Companies.
  • To work within the structure of the Health and Social Care Act 2008 (Regulated Activity) Regulations 2014 and the Fundamental Standards.

Job Requirements

The successful candidate will need as a minimum to be:

  • Able to demonstrate sound knowledge of the care sector and regulatory framework
  • Experienced in care planning and risk assessing
  • Computer literate and able to learn new Care Management software in a timely manner.
  • Highly self-motivated and driven
  • Prepared to travel between each Operational Company across the UK on a regular basis

An opportunity exists, for the right candidate, to ascend to the Board of Directors in due course as the Operational Support Director with a salary review commensurate with that position.