Home Care Live-In Care Care Homes Careers

Customer Relations (Sales) Advisor in Portland at Agincare

Date Posted: 3/4/2020

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Job Description

Job Title: Customer Relations (Sales) Advisor

Reference Number: 008804

Area: Portland / Region: Dorset

Basic Salary: £18000 pro-rata based on 40hr week

Bonus: Health Service Discount Scheme                                      

Job Description

Role: Customer Relations (Sales) Advisor 

Job Type: FTC 3 months (8 hours - Saturdays) with flexibility to extend for the right candidate

Location: Portland

Salary: £18K per annum pro-rata based on 40 hour week. (£3600 for 8 hour week) 

Are you an experienced Sales Advisor looking to further hone your skills with some extra hours on a weekend?  Are you ready to join a growing team in one of the largest care groups in England?

If so, look no further as we have a new and exciting opportunity available, located at our national head office at Castletown in Portland, Dorset.

Family run, with c4000 employees, we’re a growing company with huge potential still to be unlocked. In 2019 we came third in a national ranking of the best private sector companies to work for by Indeed.co.uk.

This opportunity has so much potential for the right applicant. You’ll be working autonomously but as part of a small but skilled and dedicated team, contributing to the sales strategies of our live-in and residential care divisions.

No two days are the same, so our desired candidate must have the ability to work autonomously, prioritise and effectively contribute to the Customer Relations (Sales) team to meet targets. You will come with a track record of achieving sales targets and understanding the value of customer service.

You can expect from us:

  • Competitive salary & generous pension contributions
  • A comprehensive induction programme
  • Excellent levels of support and development

 You will also benefit from all of the following Agincare benefits:

  • NHS discount scheme – Up to 60% off high street names – Butlins, Clarks, Jet2Holidays, Virgin Trains and Vision Express to name a few
  • Blue Light discount packages with Apple, New Look, Welcome break, Dominos, Harry Ramsdens, Animal, O’Neil, The Body Shop, Prezzo, Starbucks amongst others
  • Employee Assistance Programme with access to medical, financial and emotional support
  • Internal competitions - win prizes such as vouchers, holidays and additional annual leave
  • 15% off car hire when booking with Hertz worldwide


Job Requirements

Key responsibilities;

  • To be the first point of contact for new business leads within both the private and public sector, maintaining a high conversion into care assessments and service starts in line with the projected budgeted..
  • To ensure the enquiry process is completed in a prompt, thorough and professional manor.
  • To communicate clearly and professionally with all stakeholders regarding the start of new clients and ensure a smooth transition for those entering the service whilst, maintaining excellent levels of customer service.
  • To ensure that all administration is completed thoroughly, professionally and in a timely manner with meticulous attention to detail.
  • Liaise regularly with our team of Care Assessors and Care home teams,    booking appointments and effectively practising good time management.
  • Work alongside our Care Coordination team to ensure effective care matching and a smooth delivery of service.


Previous experience within sales is essential.  Experience within Health and Social Care is preferred but not essential as our full induction programme will help to enhance your existing skills as well as provide you with the tools and confidence to be successful within this role of Customer Relations Advisor.