Home Care Live-In Care Care Homes Careers

Customer Relations Advisor in Portland at Agincare

Date Posted: 8/28/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Title: Customer Relations Advisor

Reference Number: 007684

Area: Portland / Region: Dorset

Basic Salary: £18.5K - £25K DOE

Bonus: Bonus scheme available                                      

Job Description

Role: Customer Relations Advisor

Job Type: Permanent (40 hours per week)

Location: Portland

Salary: £18.5K-£25K (Bonus scheme available)

Do you have sales experience?

Are you looking for a new challenge that rewards success?


Agincare has a fantastic opportunity within one of the most exciting and expanding parts of our national organisation. Agincare Live-in Management Services works in partnership with Care Commissioning Groups, Local Authorities, families and next of kin to provide excellent levels of care to our clients across England. We consistently achieve this through recruiting passionate and committed staff that share our values and understand the needs, concerns and expectations of clients and colleagues alike.  This ongoing success has created further opportunity to recruit an additional Customer Relations Advisor to our team!

You will be joining a fast paced and dynamic Customer Relations Department in the heart of the company at our Head Office. You’ll be playing an integral part as the primary lead on all new business enquiries dealing with private clients requiring care as well as Health/Social care professionals.  Your experience of working within a vibrant sales environment coupled with your outstanding communication and customer service skills will ensure the client’s journey from initial enquiry to start of service is nothing less than a smooth, informative and enjoyable experience.

The role of Customer Relations Advisor requires an empathetic, confident individual with a passion for people and business development.  The right candidate will be highly motivated and able to achieve projected targets for growth and sustain enduring relationships with other healthcare professionals.

Job Requirements

Key responsibilities;

  • To be the first point of contact for new business leads within both the private and public sector, maintaining a high conversion into care assessments and service starts in line with the projected budgeted..
  • To ensure the enquiry process is completed in a prompt, thorough and professional manor.
  • Participate in new business development opportunities; promoting lead generation and raising awareness of live-in care across the health and social care sector.
  • To communicate clearly and professionally with all stakeholders regarding the start of new clients and ensure a smooth transition for those entering the service whilst, maintaining excellent levels of customer service.
  • To ensure that all administration is completed thoroughly, professionally and in a timely manner with meticulous attention to detail.
  • Liaise regularly with our team of Care Needs Assessors, booking appointments and effectively practising good time management.
  • Work alongside our Care Coordination team to ensure effective care matching and a smooth delivery of service.


Previous experience within Health and Social Care is preferred but not essential as our full induction programme will help to enhance your existing skills as well as provide you with the tools and confidence to be successful within this role of Customer Relations Advisor.