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Customer Relations Administrator in Portland at Agincare

Date Posted: 9/6/2018

Job Snapshot

Job Description

Job Title: Customer Relations Administrator

Area: Portland / Region: Dorset

Basic Salary: £16,300 -£18,000 DOE


Job Description

Role:   Customer Relations Administrator

Location:  Portland, Dorset

Hours:  40 per week (Mon-Fri)

Salary:  £16,300 - £18,000 pa DOE


At Agincare Live-in Management Services we work in partnership with Care Commissioning Groups, Local Authorities, families and next of kin to provide excellent levels of care to our clients across the UK.  We consistently achieve this through recruiting passionate and committed staff that share our values and understand the needs, concerns and expectations of clients and colleagues alike.  This ongoing success has created further opportunity to recruit a Customer Relations Administrator to join our established and committed Customer Relations Team.

The purpose of this role is to support and assist the Customer Relations Team and the New Starts Manager with all administrative duties associated with new business opportunities, ensuring all new clients start promptly and smoothly with all legislative administration in place.

Duties will include:

  • Providing excellent Customer Service
  • To assist the Customer Relations Team with answering and fielding all telephone calls from new and existing clients
  • To assist the New Starts Manager with care staff availability, coordination and matching of care staff to new clients. 
  • Prepare and dispatch of all outgoing mail to field-based care needs assessors.
  • Preparing all relevant documentation to a very high standard at all times
  • To collate and record accurately all Live-in Care Service compliments.

Job Requirements

The successful candidate must be:

  • Self motivated with the ability to manage  their workload with a degree of flexibility.
  • Sensitive to the needs of others demonstrating empathy at all times
  • Proficient with MS Office especially Outlook, Word and Excel with a good level of written and spoken English