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Customer Relations Manager in Portland at Agincare

Date Posted: 12/6/2019

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Job Description

Job Title: Customer Relations Manager

Reference Number: 008096

Area: Portland / Region: Dorset

Basic Salary: £28K - £32K

Bonus: Commission                                      

Job Description

Role: Customer Relations Manager

Job Type: Permanent (40 hours per week)

Location: Portland
Salary: £28K - £32K plus commission


At Agincare Live-in Management Services we work in partnership with Care Commissioning Groups, Local Authorities, families and next of kin to provide excellent levels of care to our clients across the UK. We consistently achieve this through recruiting passionate and committed staff that share our values and understand the needs, concerns and expectations of clients and colleagues alike.  This ongoing success has created further opportunity to recruit a Customer Relations Manager to our team! 

The primary purpose of the role is to provide a high quality first impression of Agincare Live-in Management Services, ensuring professional customer service and an effective and smooth transition into the operational delivery of care.  Through this you will be responsible for improving the businesses’ market position and build on our strong reputation in the sector.

The Customer Relations Manager will provide leadership and management oversight for the Customer Relations Team, delivering training and development opportunities so as to enhance their knowledge of the sector as well as their customer service practice and sales skills; ultimately you will continuously improve the customer experience (internal and external), helping our customers gain the support they need, the way they need it, when they need it.

Key Responsibilities

  • Present to and consult with the Senior Management Team on business trends with a view to continuous improvement and business growth.  
  • Identify opportunities for campaigns and services that will lead to an increase in sales.
  • Using knowledge of the market and competitors, identify and develop Agincare’s unique selling propositions and differentiators.
  • Research and build relationships with Commissioning Groups and Local Authorities.
  • Work with other business departments to develop proposals that meet the client’s needs, concerns, and expectations.
  • Establish effective relationships and collaborations with other departments/business areas within Agincare Group so as to address key business issues and develop growth opportunities.


Job Requirements


You will already have a minimum of 3 years’ experience in a senior or manager role within a customer care environment as well as:

  • Strong leadership and management skills
  • The ability to make sound decisions in a timely manner
  • A practical approach to problem solving
  • Excellent time management skills and working to tight deadlines
  • Rigorous attention to detail
  • Demonstrated ability to lead a team to achieve targets and business growth with a passion for quality.